Surfdome.com is a website owned and operated by Surfdome Shop Ltd, a limited company registered in the UK with company number 5648145 at The Old Truman Brewery, 91 Brick Lane, London, E1 6QL. The company is registered for UK VAT with registration number 897 083 571.
The head office of Surfdome Shop Limited is at The Old Truman Brewery, 91 Brick Lane, London, E1 6QL. Please note this is our commercial office address and not our warehouse address.
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surfdome Shop Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surfdome Shop Ltd. Surfdome Shop reserves the right to make changes to this website and these terms and conditions at any time.
Copyright and Trademark Notice
This website is owned and operated by Surfdome Shop Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Surfdome Shop Ltd. All audio and video clips are the sole property of Surfdome Shop Ltd or their respective content providers. All software used on the website is the sole property of Surfdome Shop Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Surfdome Shop Ltd's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All of Surfdome's products are guaranteed against defects in accordance with the manufacturer's warranty from the date on which the goods were received. Except as expressly stated herein, Surfdome Shop Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Surfdome Shop website. Except as expressly stated herein, Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Surfdome Shop Ltd arising from any product sold on the Surfdome.com website shall be the price of the product ordered. In no event shall Surfdome Shop Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages. Disclaimer and Limitation of Liability as to the Surfdome Shop Ltd Websites The surfdome.com website and the materials therein are provided "as is". Surfdome makes no representations or warranties, either express or implied, of any kind with respect to the Surfdome.com website, their operations, contents, information, materials. Surfdome Shop Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Surfdome Shop Ltd, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Surfdome.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surfdome Shop Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Surfdome Shop Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Surfdome Shop Ltd shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Surfdome Shop Ltd are not responsible for the operation of or content located on or through any such website.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Surfdome Shop Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. Surfdome Shop Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Surfdome Shop Ltd is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Surfdome Shop Ltd.
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - please check your voucher to find out when to use it by. Surfdome Shop Ltd cannot accept any responsibility for stolen or deleted gift vouchers. We'll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused. If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.
Jurisdiction and Venue
You agree that any legal action brought against Surfdome Shop Ltd shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Surfdome.com website shall be an appropriate federal or county court located in Southern England.
Equality and Disability Policy
We are committed to making Surfdome.com is accessible to all users, including customers with disabilities. Please contact our team for further assistance. You can contact us by telephoning our customer service team on +44 20 3051 6599 or by writing to us at Surfdome Shop Limited, The Old Truman Brewery, 2nd Floor, 91 Brick Lane, London, E1 6QL, United Kingdom or emailing us at email@example.com.
Surfdome's online shop is owned and operated by Surfdome Shop Ltd. Surfdome is thoroughly committed to protecting the privacy of our customers, site visitors and partners. Surfdome.com has been established to sell surf related products and services online and to offer visitors information regarding Surfdome and its related businesses. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent.
This section only addresses the use and disclosure of information we collect from you online. We encourage you to ask questions and to be very cautious before you disclose your personal information to others. Surfdome Shop Ltd (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which Surfdome holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Questions regarding this Policy should be directed to our customer service team using this form or contact Surfdome directly at the following address:
Surfdome Shop Limited, The Old Truman Brewery, 91 Brick Lane, London, E1 6QL, United Kingdom
1. What information does Surfdome.com collect from you?
Surfdome.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customised experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests, and send us feedback. For example, this information might include your name, billing address, delivery address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Surfdome can fulfil your orders and provide you with personalised service.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analysed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Surfdome's visitors with a superior customised online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.
Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the postcode and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the Surfdome.com visitors on an aggregate basis to determine customers' preferences. Surfdome also completes research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyse site use, to improve our product offerings, and to customise our site's content, layout, and services. We receive reports from third party ad servers, content servers, or a web site analysis agent that tells us how many ads were presented and clicked upon or what content was served or viewed.
3. We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .co.uk), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
Ordering When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available. You consent to such promotional use and disclosure of this information as a condition of your participation.
We may offer free marketing content including, but not exclusive to, e-mail and SMS communications, as a service to our customers. These communications will be sent periodically listing current promotions and messaging deemed relevant to our customers. To unsubscribe from Surfdome communications you can do so at any point, following instructions outlined in each communication.
If you contact Surfdome.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.
4. How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
5. What are your choices regarding collection, use, and distribution of your information?
We may from time to time send you e-mail or other communications regarding current stories, promotions and new additions to Surfdome.com. You may "opt-out," or unsubscribe from these communications by following the unsubscribe instructions in any messaging you receive from us, or by sending an e-mail to firstname.lastname@example.org. After doing so, Surfdome.com users will not receive future promotional messaging unless they re-subscribe.
6. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
When you access your account information, the information is kept on a secure server and data is encrypted. All of the customer data we collect is protected against unauthorised access by physical security means.
Cookies and How We Use Them
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser for the purposes of:
• Identifying you when you sign-in to our site.
• Keeping track of items stored in your shopping basket.
• Conducting research and diagnostics to improve Surfdome’s content, products and services.
• Preventing fraudulent activities.
• Improving security.
• Delivering content, including advertisements, relevant to your interests on Surfdome.com and third-party sites.
• Using analytical tools to understand statistical patterns in website
The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Cookies and Browser Settings
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
We work with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out of this type of relevant advertising, please go to the YourOnlineAdChoices website (opens in a new window - please note that we're not responsible for the content of external websites).
You can now recycle your old electricals with us
If you're buying a new electrical item, we will recycle your old one for free.
Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
If you buy a new electrical item from us, we will recycle your old one for free. Please contact our customer services department on: 03333 359 935 with your new order number and letting them know that you would like to return your old electrical item for recycling. Your old item will then need to be packaged up and sent back to us at:
Surfdome.com c/o XPO Logistics Unit 29 Vaux Road Finedon Road Industrial Estate Wellingborough NN8 4TG, United Kingdom
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.